Data protection policy

Nagad Baji Privacy Policy — Our Commitment to Protecting Your Data

We believe your personal information belongs to you. This policy transparently explains how your data is collected, used, and kept secure.

Last Updated: January 2026

Note: By creating an account or using any services on Nagad Baji, you are considered to have read and accepted this Privacy Policy.

Introduction

Nagad Baji An online Sports Betting and gaming platform operating for users in Bangladesh. Our privacy policy clearly outlines our approach to collecting, processing, storing, and protecting your personal information.

We believe protecting a user's privacy is not just a legal obligation — it's our ethical responsibility. That's why every piece of your information is handled with care at Nagad Baji.

This Privacy Policy applies to:

  • Applies to all users of the Nagad Baji website.
  • For mobile application users.
  • Applicable to both registered members and guest users.
  • For users who contact customer support.

What Information We Collect

Nagad Baji We collect various types of information from you — some provided directly by you, and some collected automatically.

Information You Provide Directly

  • Full name, date of birth, and nationality.
  • Email address and mobile number.
  • Residential address.
  • National ID or passport number (for KYC verification).
  • Payment method details (Nagad/Mobile Pay/Rocket number or bank account information).

Automatically Collected Information

Data Type What we collect Purpose
Device Information IP address, browser, operating system Security Verification
Usage data Page visits, session duration, click patterns Service Improvement
Transaction Data Deposit, withdrawal, and bet history Financial Verification & Audits
Contact Data Support chat and email messages Customer support
Location Data Approximate location (IP-based) Geographical Restrictions

How we use your information

Nagad Baji Your information is used solely for the following specific and lawful purposes:

Account Management

To verify registration and login, facilitate password recovery, and maintain account security.

Payment Processing

To process deposits and withdrawals securely and to detect fraud.

Customer support

To resolve your questions and complaints and provide the support you need.

Service Improvement

To improve the platform experience and develop new features.

Legal Obligations

To comply with Anti-Money Laundering (AML) regulations and meet regulatory requirements.

Promotional communications

To inform you about bonuses and offers, with your consent (which you may withdraw at any time).

We will never send you promotional emails or SMS without your consent. Marketing communications can be turned off at any time from your account settings.

Data Sharing & Third Parties

Nagad Baji Never sells your personal information. However, in certain circumstances, data may be shared with trusted third parties:

  • Payment processors: Solely to process transactions with Nagad, Mobile Pay, Rocket, and banks.
  • KYC Partner: With licensed service providers for identity verification.
  • Law enforcement agencies: In response to a court order or lawful investigation.
  • Technology Service Providers: For server hosting and cloud services — with strictly limited access only.

Important: Before sharing data with any third party, we ensure they follow the same privacy standards and are bound by a legal agreement.

Cookie policy

Nagad Baji This website uses cookies and similar technologies. Cookies are small text files stored in your browser.

Cookies We Use

  • Essential Cookies: To maintain login sessions and for security purposes — the site cannot function without these.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics cookies: To understand how the site is used — completely anonymously.

You can disable cookies through your browser settings, though some platform features may become limited as a result.

Data retention period

We retain your information only for as long as necessary:

  • Account Information: For the duration the account remains active and for 5 years after closure (as required by law).
  • Transaction Records: 7 years (in compliance with financial regulatory requirements).
  • KYC Documents: 5 years after verification.
  • Support Contact: 2 years after the issue is resolved.
  • Cookie Data: 30 days to 1 year (depending on cookie type).

Once the retention period expires, your data is securely deleted or anonymized.

Your rights

Nagad BajiAs a user of , you have the following rights regarding your personal data:

Right to Access

You have the right to know what information we hold about you.

Right to Rectification

The right to request correction of any inaccurate or outdated information.

Right to Erasure

The right to request deletion of your data under certain circumstances.

Right to object to processing

The right to object to the use of your data for specific purposes.

Data portability

The right to receive your data in a structured, portable format.

Right to Restrict Processing

The right to temporarily restrict the processing of your data under certain circumstances.

To exercise these rights support@nagadbaji.betEmail us at. We'll respond within 30 days.

Security Measures

Nagad Baji Employs industry-standard technical and organizational measures to protect your information:

  • SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: Server-level attack prevention.
  • Regular security audits: Periodic audits conducted by independent third-party experts.
  • Access Control: Only authorized personnel can access specific data.

In the event of a data breach, we will notify affected users within 72 hours. If you notice anything suspicious on your account, please inform us immediately.

Protection of Minors and Underage Users

Nagad Baji's services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that a minor has created an account or provided personal information, we will:

  • We will immediately suspend that account.
  • All collected data will be deleted.
  • We will notify the parent or legal guardian if necessary.

If a parent suspects their child has been using the platform, please contact support@nagadbaji.bet immediately.

Privacy policy changes

Due to changed circumstances, new services, or legal requirements Nagad Baji This privacy policy may be updated from time to time. When changes are made:

  • The update date at the top of this page will be revised accordingly.
  • Users will be notified on the platform of any significant changes.
  • You may be notified via your registered email address if required.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.

Contact & Complaints

For any questions, requests, or complaints regarding our privacy policy, please get in touch with us:

  • Email: support@nagadbaji.bet
  • Live Chat: Available on the platform 24/7.
  • Response Time: Usually within 48 hours.

For Data Protection Requests To view, correct, or delete your data, write "Data Rights Request" in the subject line of your email. We will respond within 30 days.

Why Your Data Is Safe with Nagad Baji

The measures we have taken to ensure your privacy.

End-to-end encryption

Every piece of data from your device to our servers is secured with 256-bit SSL encryption — no one can intercept it in transit.

No data selling

Nagad Baji never sells your personal information to third parties. Your data is used solely to provide our services.

Regular Security Audits

Independent cybersecurity experts regularly audit our systems. Any vulnerabilities found are addressed immediately.

Your Data, Your Control

You can request to view, correct, or delete your data at any time. We respond within 30 days.

Limited retention period

No data is retained beyond the period it is needed. Once the designated period expires, data is securely deleted or anonymized.

Immediate Breach Notification

In the event of a data security incident, affected users will be notified within 72 hours. Transparency is our policy.

Frequently Asked Questions About Privacy

No. Nagad Baji never sells your phone number or any other personal information to third parties. Limited data may be shared only for specific services such as payment processing or KYC verification, and only under a legal agreement.

Even after account closure, certain information must be retained for a specified period for legal reasons — for example, transaction records are kept for 7 years. Once that period expires, all data is securely deleted. You may request deletion at any time, though in some cases complete removal may not be possible due to legal obligations.

Copies of your NID or passport are stored on encrypted servers, accessible only to authorized KYC team members with limited access. Once verification is complete, original documents are kept in secure storage and deleted after 5 years.

You can opt out of marketing communications from the Notifications section in your account settings, or email support@nagadbaji.bet to request an opt-out. We will action your request within 48 hours.

Disabling essential cookies may affect certain login and security features. Disabling analytics cookies, however, will not impact the core functionality of the site.

Join a safe and transparent platform

Your information is secure and your privacy is guaranteed at Nagad Baji. Register now and enjoy a trusted betting experience.

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